Privacy Policy

1. Introduction

Gearsmith ("we", "us", "our") is a watch repair and restoration workshop located at 205 Thalang Road, Talat Yai, Phuket 83000, Thailand. We are committed to handling any personal information you share with us responsibly and in keeping with applicable Thai data protection requirements under the Personal Data Protection Act B.E. 2562 (PDPA).

This policy explains what data we collect when you use this website or contact us about our services, how we use it, and what choices you have. If you have a question not answered here, please write to [email protected].

2. What We Collect and Why

We collect the minimum information needed to respond to enquiries and carry out service work.

Contact form submissions

When you submit the contact form on this website, we collect your name, email address, and any additional details you include in the message field (such as a description of your watch). A phone number may also be provided if you choose to include one. This information is used solely to respond to your enquiry and, if you proceed with a service, to manage the associated workshop record. Legal basis: consent (your act of submitting the form) and, where a service is agreed, the performance of a contract.

Website analytics

We may use standard web analytics tools to understand how visitors interact with this site — pages viewed, time on page, general geographic region. These tools use cookies and do not identify individuals. Legal basis: legitimate interest in improving the website. You may decline analytics cookies via the cookie preference controls on this site.

Data retention

Contact enquiries are retained for up to 24 months from the date of the last interaction. Service records associated with completed work are retained for up to 5 years for business record-keeping purposes. Analytics data is typically retained for up to 14 months in aggregate, anonymised form.

3. How We Use Your Information

• To respond to your enquiry and provide information about our services
• To coordinate and document watch repair or restoration work you have requested
• To maintain a workshop record of services carried out (including written assessment notes and service records)
• To understand general usage patterns on this website and improve its content
• To comply with legal obligations applicable to businesses operating in Thailand

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We do not send unsolicited marketing communications. If you have previously contacted us and we wish to follow up on a related matter, we will do so via the contact details you originally provided.

4. How We Protect Your Data

This website uses HTTPS encryption for all data in transit. Contact form submissions are transmitted over secure connections and stored in access-controlled systems. Access to personal data is restricted to workshop personnel directly involved in service delivery or administration.

In the unlikely event of a data breach that may affect your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with the timelines required under Thai PDPA obligations.

5. Cookies

This website uses essential cookies required for basic functionality and optional analytics cookies. You can review and adjust your cookie preferences at any time via our Cookie Policy page. Declining analytics cookies will not affect your ability to use the site or contact us.

6. Your Rights

Under the Thai PDPA, you have the following rights with respect to personal data we hold about you:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data where there is no overriding legal basis for continued retention
• Portability: Request a structured, machine-readable copy of data you have provided to us
• Objection: Object to processing based on legitimate interest
• Withdrawal of consent: Withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting any personal information.

8. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information via this site, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this policy periodically. Changes will be reflected by an updated "Last Updated" date at the top of the page. Continued use of the site after a change constitutes acceptance of the revised policy.

10. Contact for Data Matters

Data Controller: Gearsmith
205 Thalang Road, Talat Yai, Phuket 83000, Thailand

Email: [email protected]